Frequently Asked Questions

What is payment options?
If the purchase was made through the website or the application, payment can be made via bank cards (Mada, Visa, etc.), and families supported by charities can open an account (prepaid credit) that is fed by charities and philanthropists. Payment can be made at retail branches and showrooms participating in the discounted products and obtain an additional discount, which will be determined if the buyer wishes to receive it from the branches.

What about delivery?
Market subscribers have the option to purchase from the website and application and request delivery via: • Postage and express shipping Home delivery (in cities with retail store branches or warehouses) • Receipt from the branches if there is a branch in the city

How much is delivery cost?
The cost of delivery is free if the value of one-time purchases exceeds 300 riyals, and provided that the delivery is in cities with branches of one of the suppliers participating in the product trustee. As for delivery by freight and express mail, it is determined according to the distance, according to special rates from shipping companies.

What is delivery term?
The system will determine the estimated period for you to deliver the products to you according to the type of delivery, and it ranges from 24 hours to 10 days.

Can I change my account details and / or change the address, name and password?
Yes, you can, and all you have to do is log into your account, and then make the changes you want.

Can I change my personal account details such as username and email id?
As a customer, you can modify most of your personal account data as you wish.

I forgot the password for my account. What should I do?
You should click on the "forgot your password" in the login page of the "Almontajat" website, and enter the email address that was registered. The user will receive a message in the entered e-mail to change the password.

What if I need any support or inquiries?
You can contact our customer service team by calling us or sending a message via email or WhatsApp. You can access our numbers and contact details from the "Contact Us" page.

What is Almontajat?
It is an e-commerce site. Almontajat is a modern platform that uses the highest technology and provides a variety of options for customers to conduct business deals through a secure online environment for purchase.

What is the way to buy goods online?
First you have to register for an account within the Almontajat site, then browse the site and buy what you want. Our site provides a range of payment options to suit your budget or specific needs. After completing the purchase, you will receive the goods that you have chosen through a shipping company, where they are delivered directly to the address you specified in advance.

Can I buy and receive goods in a country that is not included in the list of countries?
Unfortunately no. You can't.